The taxi sector in Morocco is set to undergo significant reforms aimed at enhancing service quality and user experience. With the upcoming CAN 2025 and the anticipation of the 2030 World Cup, the urgency for these measures is evident. To address existing issues, the Minister of the Interior, Abdelouafi Laftit, recently issued a circular to governors and walis emphasizing strict regulation of taxi services. This initiative is part of a broader strategy to modernize road transport infrastructure, bolstering the sector's competitiveness and sustainability. The circular points out several challenges, including violations of working conditions, unauthorized fare practices, and service refusals. Such shortcomings have eroded public trust, prompting users to turn to unregulated alternatives like private cars and informal transport options. To rectify these issues, local authorities are tasked with enforcing fare displays in stations and vehicles, ensuring taximeter use in compliance with the law, and conducting regular technical checks to guarantee functionality. Driver training programs will also be strengthened to elevate professionalism and skill levels. Simultaneously, the ministry plans to crack down on illegal transport services using unauthorized apps. Regions are required to align administrative licensing procedures with current directives, including those outlined in the November 2022 circular. These reforms aim to professionalize the taxi sector by ensuring fare transparency, implementing driver training, and introducing systems for user complaints and feedback. These efforts are expected to restore public trust and adapt the sector to evolving market demands.
